The procedure: - Collecting the information: diagnosis of existing situation and determining the reasons which led to it
- Analysis of a conflict situation: integration of collected information and its interpretation
- Determining the detailed goals of change
- Decision on the methods of intervention
- Implementation
- Assessment of changes
- Potential additional activities
- Project evaluation
- Findings for the future
Examples of interventions that can be taken in a situation of a conflict in the work place: - Mediation between the parties of the conflict/conflicts identified during the diagnostic stage
- Advice in a conflict situation, coaching, training
- Facilitated decision making
- Organizational changes concerning e.g. division of clients, reporting procedures, team members, change of the incentive system
- Working and communicating the norms and standards of a team’s work, e.g. during a strategic workshop for the team
- A disciplinary talk and setting the terms of further cooperation with a problem-causing employee
- Firing an employee/moving an employee to a different position
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